Contact
Have a question about your order or need help? We're here for you.
Jordan Polanco — Encarnacion
Email: familiaencarnacion2@gmail.com
Phone: (386) 804-8689
Email is fastest. Please include your order number. If something arrived damaged, send photos of the product, inner packaging, outer carton, and shipping label within 48 hours of delivery.
We typically reply within 1–2 business days, Monday–Friday.
Shipping Policy
Orders are typically submitted to our supplier within 1–3 business days after payment clears. Transit times begin after dispatch — not the date you pay.
- Contiguous US: 7–21 business days after dispatch
- AK, HI, PR & territories: 10–30 business days
- International: 12–35 business days + customs processing
These are estimates, not guarantees. For full details, see our Shipping Policy.
Returns & Refunds
You may request a return within 14 days of delivery if the item is unused, unwashed, and in its original packaging. Approved refunds are issued to your original payment method within 5–10 business days.
For damaged, defective, or wrong items, contact us within 48 hours of delivery with photos and we'll make it right. For full details, see our Return & Refund Policy.