Shipping policy

Shipping Policy — Encarnacion

Last updated: September 2, 2026

This Shipping Policy explains how Encarnacion ("we," "us," "our") processes, ships, and delivers orders. It is part of our Terms of Service. By placing an order, you agree to this policy.

Encarnacion is a dropshipping store. We do not hold most products in our own warehouse. After you order, we send it to a third-party supplier who packs and ships it to the address you entered at checkout. Shopify hosts checkout. Shopify is not the shipper.

  1. Processing time Orders are typically submitted to the supplier within 1–3 business days after payment clears (Monday–Friday, excluding U.S. holidays). We do not ship on weekends. During peak periods, processing may take longer. An order is not "in transit" until the supplier hands it to a carrier and tracking is created.

We may split an order into more than one package if items come from different suppliers.

  1. Transit times Transit times start after the supplier dispatches the order, not on the date you pay.

United States (contiguous 48 states): commonly 7–21 business days after dispatch. Alaska, Hawaii, Puerto Rico, and U.S. territories: commonly 10–30 business days after dispatch. International: commonly 12–35 business days after dispatch, plus any time held by customs.

These windows are estimates, not guarantees. Carrier congestion, weather, incorrect addresses, and customs review can add time. We are not liable for delay caused by the carrier, customs, or events outside our control.

  1. Shipping rates Shipping cost, if any, is shown at checkout before you pay. Many products include standard shipping to the United States in the item price. Expedited or overnight shipping is not available unless a product page and checkout both offer it. We do not promise a delivery date.

  2. Where we ship We currently ship to the United States. We may accept international orders at our discretion. We do not ship to locations prohibited by law, by the supplier, or by the carrier.

You are responsible for a complete, correct shipping address, including apartment or unit number. We are not responsible for packages we shipped to the address you entered if that address is wrong, incomplete, or cannot receive mail.

  1. Tracking When the supplier ships, we email the tracking number on file for the order, or we add it to your order status page. Some suppliers provide tracking that updates only after the package enters the destination country. If tracking has not moved for 10 business days after the last scan, contact us with your order number and we will open an inquiry with the supplier or carrier.

  2. Delivery Risk of loss passes when the supplier delivers the package to the carrier, except where law requires otherwise. A carrier scan of "delivered" is treated as delivery. We are not responsible for packages left at the door, left with a neighbor, or stolen after a delivered scan.

If the carrier returns a package as undeliverable, we may reship at your expense or refund the product price minus original shipping, at our discretion.

  1. Customs, duties, and taxes For shipments that enter another country, you are the importer of record. Duties, taxes, brokerage, and customs fees are yours unless checkout stated otherwise. If you refuse to pay those fees and the package is returned or destroyed, we do not refund the order except where law requires it.

  2. Lost or damaged in transit If tracking shows no movement for 20 business days after dispatch (30 business days for international), contact us. We will investigate with the supplier and carrier. If the package is confirmed lost, we will replace the item or refund it at our discretion.

If an item arrives defective or damaged in transit, contact us within 48 hours of delivery with photos of the product, inner packaging, outer carton, and shipping label. We will replace or refund it at our discretion after review. This does not apply to damage you cause after delivery. Damaged or modified products will not be compensated once they are in your possession, as stated in our Return & Refund Policy.

  1. Address changes and cancellations You may request a cancellation or address change only before the supplier marks the order as shipped. After that, the order cannot be redirected by us. Returns after delivery follow our Return & Refund Policy.

  2. Contact Questions about an order: use the Contact page and include your order number and tracking number if you have one.